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Hospital installs computer check-in kiosks for patients

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Touch screen kiosks that enable patients to check themselves in are to be installed at King’s College Hospital NHS Foundation Trust in London.

The ‘MediKiosks’ supplied by NCR will be installed in the hospital’s dermatology, haematology, orthopedics, urology and general surgery clinics this autumn.

Patients can also use the self-service kiosks to view and update their contact details and complete questionnaires.

NCR said - based on their experience in the US - that the kiosks could shorten waiting times by as much as 50% for new patients and 75% for existing patients, as well as lessening the risk of patient misidentification and data entry errors.

The scheme would also allow receptionists to monitor whether consultations are running on time via a traffic light system.

Howard Lewis, IT project manager at King’s College Hospital, said: ‘The project will help to improve the immediacy and privacy of patient communications as well as reduce queuing, enabling our staff to focus on delivering excellent clinical care and enhancing the patient experience at King’s.’

If the initial scheme is successful, the kiosks will also be rolled-out to A&E, radiology and other outpatient departments.

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