Former patients and their relatives have been invited to join Julie Smith, chief nurse at University Hospitals of Leicester NHS Trust, for afternoon tea at a “special listening event”.
The five-hour event is intended to give Ms Smith, and medical director Andrew Furlong, a chance to hear about patient experiences at the trust’s Leicester Royal, Leicester General and Glenfield hospitals.
A&E ‘inadequate, chaotic and compromised safety’
Ms Smith explains: “Feedback from patients and member of the public is really important to us.
“We will only continue to improve if we listen to our patients and understand from them when we get it right and what we need to do to improve,” she added.
Running from 3pm to 8pm, the listening event will run as a free open “drop-in” session to give people an opportunity to speak to the team in a relaxed setting, said the trust.
It noted that the event will be held on 11 May at Leicester’s St Martin’s House, as it provides a “neutral space away from the hospital to allow people to share their experiences openly”.
The move comes in the wake of a warning last month that patient safety was compromised by inadequate services and a chaotic environment at Leicester Royal Infirmary, including poor nursing skill mix.
In an inspection report, released on 7 April, the Care Quality Commission highlighted problems with the nursing skill mix in the accident and emergency department.
An unannounced inspection by the CQC in November found problems including a poor nursing skill mix, patients waiting in ambulances and delays in clinical assessments. It also found patients were not receiving adequate clinical care and were at risk from medication errors.
The trust was served with a notice placing conditions on its registration by the CQC in December “because of concerns about potential risks to patient safety”.