The chief nurse at a trust in Lincolnshire has encouraged her fellow board members to spend a shift working on the frontline to see “first-hand” how their wards work and how staff care for patients.
Executives at Northern Lincolnshire and Goole NHS Foundation Trust donned uniforms and spent a shift working with frontline staff at Scunthorpe, Grimsby and Goole hospitals.
“I am sure if we listen to the staff we can learn lessons”
They were on hand at ward rounds, helping to make beds, chatting to patients and listening to staff, according to the trust.
The day was organised by chief nurse Tara Filby, who said: “I wanted members of the executive team to be able to immerse themselves in the clinical frontline so they can see first-hand how our systems and processes work.
“It is one thing talking about operational activity and patient experience in a boardroom, it is a totally different experience when you are there on the shop floor working alongside staff in caring for patients,” she said.
Ms Filby, who spent time working in the ophthalmology outpatients department at Scunthorpe, said: “It is an exceptionally busy clinic and I am sure if we listen to the staff we can learn lessons and improve the experience for our patients just by making some simple changes.”
Nurse executives return to frontline for a day
Meanwhile, Dr Karen Dunderdale, trust deputy chief executive and director of operations, returned to uniform to do an early shift on the coronary care unit.
Ms Dunderdale, a former cardiac rehabilitation nurse, said: “I had a great time working with the staff and speaking to the patients.
“It was lovely to be back looking after cardiac patients,” she said. “It also gave me an invaluable insight into what it is like for our staff working on the frontline looking after patients, day in day out.”
Ms Filby added: “The feedback from the day was excellent from the executives who took part and the staff who hosted them.”