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New nurse-led project launched to ensure ‘consistent patient care’

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A nurse-led project designed to ensure patients “receive safe, effective care delivered with the utmost kindness at all times” has been launched by Guy’s and St Thomas’ NHS Foundation Trust.

Called the Nightingale Project, the initiative is led by ward sisters and matrons and is intended to improve the consistency of care provided by the different clinicians involved in caring for a patient.

“Our priority is to establish a consistent, standardised approach to the delivery of care”

Eileen Sills

Participating nurses will ensure that clinical teams work together in better ways to provide consistency in the key factors affecting patients’ and staff experience, said the trust.

It will start with a focus on arrangements in the first and last hour of the shift, and on standardising how nursing staff are deployed.

By modelling the approach on different care settings, including acute wards for both adults and children and community services, the trust said it anticipated it would lead to improvements in patient safety and patient satisfaction.

In addition, it said it expected to see a boost to staff satisfaction and a positive impact on their health and wellbeing.

Dame Eileen Sills, the trust’s chief nurse and director of patient experience, said: “We’re determined to ensure that our patients receive the same standard of high quality care at any point in time, whether night or day. I also want to ensure that all our staff feel supported, have the right skills, and feel they are able to fulfil their potential.

Guy’s and St Thomas’ NHS Foundation Trust

Nurse-led project to ensure ‘consistent patient care’

Eileen Sills

“We know that every ward works differently and every shift can be different, with skills spread unevenly across the 24 hours,” she said. “The Nightingale Project seeks to minimise these inconsistencies and will see staff from different clinical backgrounds working more consistently as a team.”

Dame Eileen added that the approach relied on the team’s “outstanding” nurse leaders at ward and team level.

“We’re allowing our ward sisters and matrons to determine what is needed and then we will support them to implement the changes,” she said.

“Our priority is to establish a consistent, standardised approach to the delivery of care that improves the quality of care for our patients and leaves them feeling reassured and safe.”

The project will initially involve testing and learning through simulation. There are 11 “test and learn” sites across the trust, where multi-disciplinary teams will contribute to the development of the new approach to providing consistent care.


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