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Staff at Mid Staffs 'lacked compassion'

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There was a lack of compassion for patients at Mid Staffordshire Foundation Trust, as well as a lack of information provided about patients’ condition, and insensitivity when staff were communicating with patients and their families, the report said.

It found that there were failures of communication between staff, provision of wrong information, and a failure to listen to patients.

The report said: ‘Information needs to be delivered with sensitivity and due regard for the patients as valued individuals’.

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