Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

PM to unveil personalised public service webpages


Everyone in the country is to be given a personalised webpage for accessing Government services within a year as part of a plan to save billions of pounds by putting all public services online, Gordon Brown is to announce.

The Prime Minister has previously hailed the potential for the internet to slash the costs of delivering services by reducing paper forms, face-to-face contact with officials, postage, phone calls and building costs.

He is now set to use a speech on Monday to unveil plans to give every voter a unique identifier allowing them to apply for school places, book GP appointments, claim benefits, get a new passport, pay council tax or register a car.

Within another three years, the Times reported, the secure site would include a Facebook-style interactive service allowing people to ask medical advice of their doctor or consult their children’s teachers.

The move could see the closure of job centres and physical offices dealing with tax, vehicle licensing, passports and housing benefit within 10 years as services were offered through a single digital “gateway”, Downing Street sources told the newspaper.

Private firms such as Amazon could be involved in a bid to make the processes as simple as possible, it said.

But the proposals came under fire from union leaders who complained that thousands of public sector workers would be made jobless and pointed to the Government’s poor record of handling personal data.

Questions have also been raised about the impact on some older people unable to use the internet.

The Tories are also exploring ways to switch services to the web.


Readers' comments (2)

  • Margery Mary Hawkins

    What about people who can't use computers...many elderly, people who don't know English, people with special needs, people who can't affoed to buy computers??????

    Unsuitable or offensive? Report this comment

  • What about people who do not have access to the internet e.g the unemployed who cannot afford to pay for it, the homeless, mentally ill, learning disabilities etc etc etc
    Where are the choices here

    Face to face is often the best way to get things done - the internet is NOT the answer to everything

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.