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Shortlist announced for ‘friends and family test’ awards

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The Patient Experience Network has announced the shortlist for the second Friends and Family Test Awards, including compassion-based training and a homeless healthcare iniative.

The awards, which recognise work across the NHS to use patient and staff feedback and insight to drive improvements in services, were presented for the first time in March 2016.

“This year’s entries show some fantastic work across the country”

Dan Wellings

The category winners and an overall winner for the current round of awards will be announced at a ceremony in Birmingham on 21 March 2017, as part of the network’s own national awards.

There are five categories, covering primary care and other services, initiatives to listen to the views of people who might otherwise be excluded through age or medical conditions, and for trusts.

An overall winner will also be selected, said NHS England, which today revealed details of the entries that judges have chosen as finalists. Shortlisted entries this year include:

  • an initiative in Nottingham to reduce the time that patients have to go without food and drink prior to operations
  • an assessment process for frail older people in Ipswich to try to provide treatment without hospitalisation
  • an insight initiative to understand the health needs of homeless people and refugees in Leicester
  • compassion-based training for maternity staff in Northumbria
  • a process for turning patient feedback into action in East London
  • an initiative for training non-clinical staff in a rural West Sussex GP practice to more accurately assess the needs of their patients

Dan Wellings, NHS England’s head of insight and feedback, who was one of the award judges, said: “We are keen to see the NHS move forward from just collecting feedback to embedding it in ways that really help services to improve in line with the experiences and views of their patients.

“This year’s entries show some fantastic work across the country and the standard is high in terms of innovative thinking, problem solving and solutions that can be transferred to other parts of the NHS,” he said.

Shortlisted entries will all be written up into a set of national case studies, which the Patient Experience Network and NHS England will promote via their websites and a publication. They will also be featured as some good practice events around the regions next spring, said NHS England.

The awards originate from the single-questionfeedback  tool – the Friends and Family Test – that was introduced across acute settings in England by the government in April 2013 as a simple way of measuring patient care quality.

The test requires trusts to ask patients if they would recommend the care they received to friends and family on a scale from “extremely likely ”to  “extremely unlikely”. After a stepped roll-out it is now used by all NHS-funded inpatient, accident and emergency, maternity, community and mental health services.

In addition, following a review, since 1 April 2015 trusts are also required to ask patients for comments alongside their answer to the single question rating their care experience.

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