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Community nursing service gets high ratings from users

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New research shows nine in 10 users of NHS Cumbria’s community nursing service rate the overall care they receive as excellent or good.

The Picker Institute Europe survey of more than 650 users of home nursing services in Cumbria shows that understanding patients’ treatment needs and being compassionate are the skills and qualities most valued.

The survey found that:

  • Eight in 10 patients felt their community nurse had all the necessary background information about their health needs.
  • The same number said their nurse was caring or gentle when moving or handling them.
  • Nine in 10 said they were confident in the ability of their community nurse to treat them.

The study, conducted on behalf of NHS Cumbria, will be discussed at a special clinical conference next Monday (28 June) in Penrith.

Supported by GPs and leading regional health experts, the conference will discuss how more health services are now being delivered closer to home in Cumbria and how more improvements can be made in the future.

Moira Angel, NHS Cumbria’s associate director of nursing, said: “Given the choice, most of us would rather be cared for at home than in hospital. It’s a simple matter of wanting to be surrounded by the people and things we love. For more people in Cumbria, this is becoming a real option.

“The conference next Monday will include GPs and the full range of community health services available in Cumbria such as nursing, physiotherapy, podiatry and dietetics.”

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