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Pharma company offers nurse support to insulin patients

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A nurse-led programme has been launched by a pharmaceutical company to support diabetes patients taking a concentrated form of insulin.

The programme has been launched by Sanofi for patients being prescribed its basal insulin glargine 300units/mL, which is marketed as Toujeo.

“Understandably many patients with diabetes can be scared and sometimes confused”

Lesley Mills

The company said the new Toujeo Coach programme was intended to “support, motivate and educate” patients to follow the advice given to them by the NHS.

It is delivered by a team of experienced nurses specialising in diabetes, plus psychologists and dieticians, who are available by phone and email.

Every patient enrolled on the programme will be teamed with a specialist nurse who will develop a personalised support plan and provide ongoing one-to-one support at times to suit the patient, the company said.

It comprises seven learning modules available over the phone, by email, by web, tablet and smartphone – depending on a patient’s level of motivation and their preferred option.

All patients will receive modules to help them start their new insulin safely, as well as how to recognise and manage hypoglycaemia and how to make suitable dose adjustments.

Based on the patient’s individual knowledge gaps and motivational needs, they will then receive the modules and content most relevant to them, said Sanofi.

Patients will also have access to emotional and motivational support from a psychologist and a dietician team.

The learning modules are:

  • Understanding diabetes
  • Dose adjustment knowledge and skills
  • Hypoglycaemia
  • Fitting insulin into your lifestyle
  • Common questions before and after starting insulin
  • Insulin injections
  • Dealing with ever changing diabetes regimens

A spokeswoman for Sanofi said the support programme was available to Toujeo patients, both new and existing, who were over 18 and UK residents.

She added that once a patient was enrolled onto the Toujeo Coach programme, their NHS specialist nurse or GP was notified.

Lesley Mills, a diabetes consultant nurse at Warrington and Halton Hospitals NHS Foundation Trust, welcomed the programme.

“Understandably many patients with diabetes can be scared and sometimes confused when they are first prescribed insulin,” she said. “It can be challenging for some patients to adapt.

“Nurses often spend a great deal of their time with patients beyond what is part of their day to day clinical role,” she noted.

“This personalised patient support programme… will help those nurses to help their patients with diabetes better manage their condition,” she added.

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