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CNO recognises two ambulance nurses with excellence badges

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Two ambulance service nurses who are described as going above and beyond their call of duty have been commended by England’s most senior nurse.

Chief nursing officer Dr Ruth May has handed out CNO silver awards for excellence in nursing to two staff members at North West Ambulance Service NHS Trust.

“When people think of the ambulance service, they immediately think about paramedics but we have so many different roles”

Angie McKeane

On a visit to the trust’s emergency control centre in Greater Manchester, Dr May presented the badges to mental health manager, Gill Drummond, and advanced practitioner, Craig Hayden.

A mental health nurse with more than 34 years’ experience, Ms Drummond has worked in a range of health sectors throughout her career and is relatively new to her role at North West Ambulance Service, which is currently the subject of the BBC One Ambulance documentary.

Since joining the trust, Ms Drummond has undertaken a robust review of its mental health action plan in line with the NHS Long Term Plan.

Praised as an “excellent leader”, Ms Drummond is said to have been successful in influencing colleagues to change practice and service delivery to meet patients’ needs.

Meanwhile, Mr Hayden works within the trust’s emergency operations centre to offer support and advice to colleagues handling 999 calls and out on the road.

He has been applauded for his dedication and innovative practice, which has meant that he has been able to push the boundaries of nursing within the organisation.

Chief nurse for North West Ambulance Service, Angie McKeane, said: “We were really pleased to welcome our CNO to the ambulance service and delighted that two of our members of staff have been given this prestigious recognition.

“When people think of the ambulance service, they immediately think about paramedics but we have so many different roles within the trust including our brilliant nurses who work with us in our NHS 111 service, our emergency operations centre and out on the road. They all do a fantastic job.”

“Our ambassadors will be promoting the profession by visiting people in the local area”

Angie McKeane

The award allocation comes as the trust appoints its first two nurse ambassadors as part of a scheme led by Dr May to promote the profession to young people and tackle outdated stereotypes.

Both working in the trust’s 111 helpline service, Gill Hargreaves is a clinical advisor and Emma McGoldrick is the clinical duty manager.

As part of their ambassador roles, the pair will assist their nursing colleagues to develop their careers as well as spending time in the community to inspire future nurses.

Ms McKeane said she selected the pair because of their ongoing enthusiasm and commitment to their nursing roles at NHS 111.

She said: “Nurses are essential for the success of our health care system with our patients, families and carers depending on their skills and knowledge. The diverse roles of nursing and the positive impact they have on patients’ lives is what makes this such a rewarding and special career.

“Our ambassadors will be promoting the profession by visiting people in the local area, particularly those looking at their career options now and by informing future generations on what a fulfilling role nursing can be. They will be connecting with colleagues to help raise the profile of the profession within our service.”

ruth may craig hayden

ruth may craig hayden

Source: North West Ambulance Service NHS Trust

Dr Ruth May hands Craig Hayden from North West Ambulance Service NHS Trust a silver CNO award



Source: North West Ambulance Service NHS Trust.

From left, Gill Hargreaves and Emma McGoldrick, who have been appointed nurse ambassadors at North West Ambulance Service NHS Trust

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