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Senior healthcare manager returns to frontline with bank shifts

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A senior NHS manager has praised the standard of care she has seen since returning to her nursing roots by doing regular bank shifts.

After 11 years in management roles, Karen Glover decided to go “back to the floor” to see for herself how frontline nursing care had changed over the years since she was last on a ward.

“I have been so overwhelmed with the superb standard of care I have seen”

Karen Glover

Ms Glover, who has worked in healthcare for 25 years in total, has been working as a bank nurse at Nottinghamshire Healthcare NHS Foundation Trust on top of her normal job as a research manager.

She is currently director of partner relations at the Collaboration for Leadership in Applied Health Research and Care East Midlands, which is run by the National Institute of Health and Research. She is also head of clinical programmes for the East Midlands Academic Health Science Network.

Both organisations work in partnership with regional health services, universities, voluntary organisations, industry and community groups, to try and accelerate the transfer of research findings into everyday practice.

Prior to joining CLAHRC East Midlands in 2014, she was director of nursing and compliance at East Midlands Ambulance Service NHS Trust.

However, since the autumn Ms Glover has been doing two shifts per month on Castle ward, a 24-bed unit specialising in trauma and orthopaedic rehabilitation for older patients at Lings Bar Hospital.

“I wondered how frontline nursing had changed since I left, so, in November, I decided to go back and find out,” she said. “I have been so overwhelmed with the superb standard of care I have seen.”

She highlighted that the whole ward team worked “brilliantly” together, delivering the “highest quality of care” to patients and their families.

Ms Glover said she felt truly inspired after seeing the “dedication and compassion” shown by the nurses and healthcare assistants on the ward.

She added: “What struck me instantly was the very clear and visible operational and clinical leadership. It was a privilege to be part of the Castle Ward team – I was so pleased I decided to take the plunge and return to practice.”

Asked by Nursing Times when the initiative was planned to end, a trust spokesman said Ms Glover’s bank shifts were a “long-term commitment”.

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Readers' comments (1)

  • I wonder what hourly rate of pay they gave you. After 17yrs of practice nursing I started working on a community hospital bank. I had to agree to the salary of a newly qualified nurse. With the amount of knowledge I had gained since qualifying in 1968 I found it incredibly insulting.

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