The “first class” care patients described being delivered by nurses and doctors at a Devon GP practice has been praised by inspectors who rated the service “outstanding”.
The Rolle Medical Partnership in Exmouth was one of two practices rated “outstanding” overall in the latest round of 80 GP inspections published by the Care Quality Commission.
The practice, which serves nearly 12,000 patients, includes six GP partners, four salaried GPs, a practice nurse manager, two nurse prescribers, three practice nurses and three healthcare assistants.
During a visit in March this year, inspectors noted a series of innovative examples of nursing care in their report including the development of electronic templates for patients with long term conditions.
”Feedback from patients was extremely positive about the responsiveness of this [bespoke online consultation service]”
CQC report on Rolle Medical Partnership
In a report on the service they also praised the training and staff development on offer, which had enabled nurses to gain new skills including nurse prescriber training.
One of the nurses had undertaken training for catheter care which meant that patients didn’t have to go to hospital for this service or rely on other community services.
Another led a patient walking group to help promote healthy lifestyles. “The practice had provided them with the time, training and resources to complete a healthy walking leadership course,” said the report.
Healthcare assistants could also access professional development opportunities such as specific training to enable them to administer vaccines when a GP or nurse was on the premises.
The report also highlighted the practice’s good partnership work with community nursing teams, school nurses and health visitors.
Community midwives hold two clinics per week in the practice and community nurses are based there.
Other innovations included a bespoke online consultation, which enabled patients to email a GP or nurse and get a response within 24 hours.
Staff were given time in the morning or afternoon to deal with queries coming via the service, used by about 20 patients every week. “Feedback from patients was extremely positive about the responsiveness of this facility,” said the report.
The practice, which provides training for both students doctors and nurses, was rated outstanding for caring, responsiveness and leadership and good for safety and the effectiveness of services.
Out of the 80 practices recently rated by the CQC, 64 were judged to be good, 11 required improvement and two were found to be “inadequate”.
Rolle Medical Partnership is one of 169 practices across England currently rated outstanding.