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'Bullying and blame culture' poses risk to patients at maternity unit

  • 4 Comments

Care of mothers and babies is being put at risk due to bullying and a blame culture at a North East maternity unit, a report has warned.

“Significant concerns” about the behaviour of some consultants and senior midwives at Darlington Memorial Hospital have been raised in the independent review ordered by commissioners and County Durham and Darlington NHS Foundation Trust into longstanding problems in maternity services.

“The impact of this type of behaviour and culture poses a risk to patient care”

Review report

The report, which also looked at maternity care at the University Hospital of North Durham, said “difficult behaviours seem to have been tolerated and not addressed for years”, mainly at the Darlington unit.

It found “very heated disagreements” took place between consultants, with some overriding the decisions of others, prompting concerns from staff about risks to patient safety. There were also claims of bullying by midwives.

The report said: “The impact of this type of behaviour and culture poses a risk to patient care.

“Staff said they sometimes felt ‘in fear of discussing cases with senior medical staff’ and described a lack of respect and distrust between midwives and medical staff and ‘poor morale’ at Darlington Memorial Hospital,” it said.

“When questioned further about ‘poor morale’ we were told there is a ‘blame culture’, with finger pointing and criticism, resulting in staff reluctance in escalating concerns and discussing risk issues,” it added.

Conflict management training and insight workshops into bullying and harassment had been held but some consultants had not attended.

The review, authored by a senior obstetrician and midwife from York NHS Foundation Trust, is the latest into maternity services at County Durham and Darlington. Issues of leadership, relationships and poor behaviour were highlighted in a similar report in 2009.

“We have been working with our commissioners and NHS England to put action plans in place”

Chris Gray

The trust’s response to the Kirkup report into poor maternity care at University Hospitals of Morecambe Bay also identified a “them and us culture” between maternity and paediatrics, and some consultants persistently refused to follow clinical guidelines as they “don’t agree with them”.

The new report, which makes 16 recommendations, said overall maternity services were safe and the trust was not an outlier for stillbirths, neonatal deaths or maternal deaths.

“However, it is important to recognise that senior staff behaviours have the ability to erode this safety net and could lead to a serious risk of poor clinical outcomes if they are not formally addressed,” it added.

Trust medical director Professor Chris Gray said there were lessons to be learned around the way teams worked together.

“We have been working with our commissioners and NHS England to put action plans in place and are working to ensure that improvements are made from lessons learnt and that our mums and babies are receiving high quality care,” he said.

  • 4 Comments

Readers' comments (4)

  • michael stone

    'Issues of leadership, relationships and poor behaviour were highlighted in a similar report in 2009.'

    Not much to suggest that 'writing a report about it' solves problems, at least for this, there, then.

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  • Bully and blame cultures are responsible usually for harm to patients yet those receiving pay to lead, not bully and blame, continue to remain in post and receive pay for that which they do not achieve.

    Ir's time Jeremy Hunt addressed and resolved it in practice - not just talk.

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  • Conflict management sessions were held - but some consultants had not attended !!!, action plans in place,lessons learnt and our mothers and babies are safe. same outcomes as 2009. Where is the accountability?
    This is not good enough. The culture has to change

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  • MICHAEL STONE13 JUNE, 2016 2:03 PM

    'Issues of leadership, relationships and poor behaviour were highlighted in a similar report in 2009.'

    Not much to suggest that 'writing a report about it' solves problems, at least for this, there, then.


    Fool!

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