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Civil servants must have 'frontline experience'

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All Department of Health ministers and civil servants will in future have to have “real and extensive frontline experience of caring for patients”, according to the government response to the Francis report.

The announcement forms part of the government’s formal response to the Francis report today.

It stated: “The Department of Health, with its new role as champion of the patient, will need to reconnect radically with the patients it serves.

“By 2016 every Department of Health civil servant will have real and extensive frontline experience of caring for patients and will bring this essential experience to their policy advisory role and to the Department’s stewardship of the health and care system.”

The announcement prompted health Norman Lamb to admit on the BBC’s Newsnight programme that patients could in future find him “emptying their bedpan”.


Sign our Speak Out Safely petition to support a transparent and open NHS. We are calling on the government to implement recommendations from the Francis report that will increase protection for staff who raise concerns about patient care.

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