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First general nursing home in England to be rated 'outstanding' by regulator

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An Oxfordshire nursing home has been described by the Care Quality Commission as “outstanding”, after its inspectors found highly trained staff providing holistic support to residents at a premises with a “hotel-type atmosphere”.

Godswell Park Care Home near Banbury achieved the “outstanding” rating in all five areas inspected by the CQC on 20 July, which included being safe, effective, caring, responsive and well-led.

“Staff across the service tailored their support roles to meet people’s individual preferences’”

CQC report on Godswell Park Care Home

While a small number of other social care providers have received the same ratings, Godswell Park Care Home said it believed it was the first general nursing home in England to achieve the highest score across all elements of its service.

The 45-bed home provides nursing care and support for older people, some of whom live with a variety of physical disabilities resulting from conditions such as Parkinson’s disease and stroke, or may require palliative care.

During the unannounced inspection, the CQC noted an exceptional level of safety and caring approach, and highlighted thorough risk assessments and clear procedures in the management of people’s medicines.

“We saw that routines were kept to a minimum, from personal care, administration of medication and meal times,” said the CQC in in its report on the home, published at the end of last month.

“We look at innovative ideas and best practice being used in other parts of the world and bring them back to Oxfordshire”

Michael Bone

“Staff across the service tailored their support roles to meet people’s individual preferences and needs as they arose,” it said. “For example, there were no ‘medicines rounds’ and nursing staff met people’s requests about when they would like to have their medicines, except for medicines which required time specific administration.”

The home ensured that new staff, who had no prior experience of working in adult social care, undertook induction training to meet the 15 standards laid out in the national Care Certificate.

Meanwhile, all staff were kept up to date with training that met residents’ needs. In addition, registered nurses with “extensive experience of working with the elderly and with key relevant skills and experience” were on duty at all times, said the CQC.

End of life care had also been given in-depth consideration reported the regulator, where ongoing evaluations were carried out of how to learn from each death and improve practice.

The CQC report highlighted comments from residents, who said they felt “safe [there] because of meticulous attention to detail”. A relative said: “Lots of the same staff have been here since it opened so she sees the same staff. That adds to a feeling of security.”

In addition, the home offered high quality premises with a “hotel-type atmosphere” in a clean and “beautifully decorated” environment, said the report. The premises featured day rooms, a restaurant, cinema and sun therapy rooms, plus accessible gardens where a flock of sheep were kept.

“We observed staff demonstrating kindness, respect and compassion… and going above and beyond their regular duties”

Deborah Ivanova

The home’s joint owner, Michael Bone, said he was delighted with the results of the inspection.

Mr Bone, who was inspired to set up the home after the struggle he encountered trying to find a place that would care well for his own mother, said it was important for staff to have ample time to support their patients individually.

“To achieve this with an ’outstanding’ score means not only that this is happening, but that it is carried out to the highest standards, with kindness and care,” he said.

“We look at innovative ideas and best practice being used in other parts of the world and bring them back to Oxfordshire, such as our sun room, complete with sandy beach, which was pioneered in Sweden. We were the first care home in the UK to incorporate this in our premises,” said Mr Bone.

“My aim has always been to provide the best possible care for the elderly at fair value. This CQC report has shown that it can be achieved, and I’d like to thank each and every member of staff at Godswell Park who make it happen,” he added.

Care Quality Commission

Nursing home accused of lacking ‘dignity and respect’

Debbie Ivanova

Deborah Ivanova, CQC deputy chief inspector of adult social care, said: “I was delighted to read this report and to hear about the passion and drive displayed by the whole staff team.

“We observed staff demonstrating kindness, respect and compassion by focusing on the well-being of people and going above and beyond their regular duties, for example to undertake tasks including completing sewing repairs in their own time, collecting and dropping off dry cleaning and visiting people on their birthdays with flowers and cards,” she said.

“Godswell Park is clearly an outstanding service where both care delivery and the physical environment are designed around meeting people’s needs in a way that makes their lives full and meaningful,” she added.

Godswell Park is described as a “state-of-the-art” 45-bed “luxury” care home, with fees for long-term care and accommodation starting from £1,300 per week. Located in the village of Bloxham, it opened in January 2011. It is jointly owned by Mr Bone and Dr Bob Lari, and is managed by Dina Lee Rodriguez. 

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Readers' comments (1)

  • Those sort of fees will ensure there is enough staff and that the place is well run. What about the sheep? Expect they love the attention too

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