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Dean Royles: 'We don't get it right all the time and that can be tragic for staff'

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Campaigns to encourage staff to raise concerns at work have my support.

There’s been a lot of coverage about whistleblowing in the NHS. Despite enormous efforts by employers to encourage staff, it’s clear we need to do more to raise confidence.

The vast majority of staff know how to raise concerns safely and local Trusts are constantly improving the quality and safety of patients based on staff raising concerns and offering suggestions.

But, we don’t always get it right and genuine concerns can be overlooked and not acted on.

This can have tragic consequences for patients and damages the overall culture of confidence we need staff to have in local processes.

We need to be better at feeding back to staff when they raise concerns and at celebrating staff who go out of there way to make sure concerns are heard and addressed.

Trusts genuinely want concerns raised. We know it they are raised earlier the easier it is to address them.

Sign our Speak Out Safely petitionto support a transparent and open NHS. We are calling on the government to implement recommendations from the Francis report that will increase protection for staff who raise concerns about patient care.


Dean Royles is chief executive of NHS Employers

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