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Awards recognise compassion and dedication of NHS nurses

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A nurse who started training in 1948 is among the inspirational people and teams receiving special recognition for their dedicated services to the NHS spanning seven decades.

Four nurses and midwives were among those recognised by NHS England this week with special dedications for the health service’s 70th birthday.

“I’m delighted to have been able to recognise their commitment to compassionate care”

Jane Cummings

The birthday special awards went to individuals who have made a significant contribution to the delivery of compassionate care within one or more of the past seven decades.

Elizabeth Smithson, who was recently featured in Nursing Times, started her training at Leeds General Infirmary in 1948 and was presented with the NHS70 award for 1948-59.

Although now retired, she continues to demonstrate the very best of nursing by volunteering with organisations such as Health Watch where she advocates for both residents and patients.

NHS70 award for 1960-69 went to Elsie Walker who spent all her life working as a nurse and was awarded an MBE for services to nursing, having been nominated by her patients.

She was instrumental in setting up the West Middlesex Branch of the NHS Retirement Fellowship and was its chair until just six years ago.

Irene Budd received the NHS70 award for 1970-79 for her work caring for those with gynaecological cancers at the Christie NHS Foundation Trust. She recently turned 80 and still works as a bank nurse.

The NHS70 award for 1980-89 was presented to Tracy Tyrrell, director of nursing and allied health professionals at CityCare, which is a social enterprise that delivers NHS funded care.

She leads the organisation’s quality agenda and is passionate about providing good quality patient care.

The late Joyce Cook was posthumously awarded the NHS70 Award 1990-99 for her work as a midwife. She worked in some of the most deprived areas of Bradford and learnt Urdu in order to communicate better with her Asian women.

Finally, the Lancashire Women and Newborn Centre at Burnley General Hospital was awarded the NHS70 award spanning 2010-2018.

In response to numerous requests for the option of de-medicalised caesareans, the centre became the first to formally establish a “skin-to-skin” caesarean standard.

In addition, at the same event, this year’s Kate Granger Compassionate Care Awards were given to individuals, teams and organisations who demonstrate outstanding care for their patients.

The initiative was set up in memory of Kate Granger, the doctor who worked to raise awareness around compassion in the NHS through her #hellomynameis social media campaign.

This year’s awards were handed out by among others Dr Granger’s husband Chris Pointon and chief nursing officer for England Professor Jane Cummings.

“Judging the awards was difficult as nominations were of such a high calibre”

Chris Pointon

Winners were selected from more than 100 entrants across four award categories by a judging panel that included Mr Pointon and Professor Cummings.

The individual award went to nurse Catherine Baldock for her work in implementing ReSPECT – a patient centred approach to making recommendations about emergency care and treatment at University Hospitals Coventry and Warwickshire NHS Trust.

Ms Baldock, who has a background in nursing, education and resuscitation, is now clinical lead for the implementation of this approach across the NHS.

The award recipients were announced earlier this week during the 2018 Health and Innovation Expo held at Manchester Central.

Professor Cummings said: “I’m extremely proud of all the finalists here today who have contributed so much to the delivery of NHS services.

University Hospitals Coventry and Warwickshire NHS Trust

Catherine Baldock

Catherine Baldock

“I’m delighted to have been able to recognise their commitment to compassionate care at these awards in memory of the late Dr Kate Granger, whose campaign is in embedded in the hearts and minds of healthcare professionals across the world,” she said.

“Each and every nomination this year outlined how individuals, teams and organisations are delivering expert care, skill and compassion in everything they do,” she added.

Mr Pointon, who continues to promote the #hellomynameis campaign, said: “Judging the awards was difficult as nominations were of such a high calibre and all the nominees are doing amazing work.

“The winners are exceptional and highlight the dedication and commitment of everyday people who work in the NHS,” he said.

Kate Granger Award winners for 2018

Individual Award: Catherine BaldockNominated by Federico Moscogiuri

Catherine was the first person in the UK to embrace and implement ReSPECT – a new, patient centred approach to making recommendations about emergency care and treatment.  Catherine led the implementation of ReSPECT at University Hospitals Coventry and Warwickshire NHS Trust in December 2016.  She is now clinical lead for the implementation of this approach across the NHS.

ReSPECT is an extremely innovative approach to delivering coordinated, person-centred care in emergency situations, where a person is unable to make or express choices. ReSPECT was designed to address the many problems around the use of do not attempt cardiopulmonary resuscitation (DNACPR) decisions and places the patient at the centre of decision making.

The ReSPECT process is fully applicable and scalable across all care settings in all of the four national NHS systems, and is fully compatible with Advance Care Plans. It provides a single national standard for recording patient preferences and removes unwarranted variation.

Team Award:  End of Life Companion volunteers – Nominated by Jacky Taylor

The End of Life Companion volunteer service of Bournemouth and Christchurch is for patients who are in their last days of life and is non-judgemental, inclusive and compassionate, acts with integrity, sensitivity and understanding.

The companions are there to support the patients especially if they have no visitors, as they believe that no one should die alone. Companions can also be there to support families and loved ones at this most difficult time, offering a listening ear, access to information such as free parking, somewhere to shower etc. They also support the busy ward staff, alerting them if the patient begins to show signs of discomfort, promoting the timely administration of medication to maximise comfort.

The Volunteer Services Coordinator ensures that the companion is contacted usually be telephone after each visit for debrief to see how the visit went and ensure that the companion is supported.

Organisation Award:  NHS RightCare’s High Intensity User Programme – Nominated by Rhian Monteith

NHS RightCare’s High Intensity User (HIU) programme, now running in 37 Clinical Commissioning Groups (CCGs), is helping some of the most vulnerable and lonely people in society to flourish, whilst saving NHS resources through sustainable reductions in A&E attendances, 999 calls, and non-elective admissions.

The HIU programme began in Blackpool, based on an idea from an advanced paramedic who saw first-hand, the effect that individuals utilising urgent health care more than expected was having on those people and the services responding to them.

From this seed, a national programme developed and is spreading at pace and scale. By offering an inclusive, empathetic and listening approach, hospitals following the principles of the HIU programme see a reduction in A&E attendances and non-elective admissions of between 50 and 85 percent.

Feedback shows this approach has a positive impact on people’s lives, including a reduction in self- harm, improved self-esteem and increased self-worth.

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