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Staffing firms given ultimatum amid clash over agency pay cap


Nurse staffing agencies that do not comply with salary caps introduced last month could be ejected from the marketplace, the regulator overseeing the new rules has indicated.

The warning from NHS Improvement comes as senior figures in the capital’s hospital sector have criticised nursing agencies for not providing staff within the new pay limits.

“The suggestion that this is driven by the agency workers themselves would appear to be both erroneous and unfair”

Michael Pantlin

The regulator said the three national frameworks that all agencies must register with were reviewing their suppliers, and indicated those found to be uncooperative would be removed.

In line with national policy, it said last month that staff could not be paid above specific thresholds for agency shifts.

From 1 April, trusts were told not to pay more than 55% above the relevant Agenda for Change pay rates for an agency worker. The 55% uplift covering pension contributions, national insurance, holiday pay and administration fees.

But some London trusts have complained that agencies have refused to comply, particularly with pay for intensive care unit nurses.

Pulse was an agency cited by multiple providers that Nursing Times’ sister title Health Service Journal spoke to. The company is owned by Independent Clinical Services and chaired by former Capita chief executive Paul Pindar.

A Pulse spokeswoman said: “Pulse adheres to the NHS Improvement price caps wherever it is possible to match demand from NHS trusts.

“Pulse’s priority is to ensure that high quality staff with the right qualifications are available to NHS customers whenever and wherever they are needed,” she said.

“Since the last cap was introduced in April 2016, it has been challenging to match the demand for ICU nurses in London with those qualified and available to work at rates which represent a significant pay cut since October 2015,” she added.

One agency told Health Service Journal that it offered nurses shifts at the new rate and was not responsible if they chose not to take it up.

NHS Improvement said it was “aware of a small number of agencies that refuse to meet the caps in particular areas and specialties”.

A spokesman for the regulator said: “Although we do not regulate agencies directly, trusts are required to procure agency staff through approved frameworks.

“These frameworks are being reviewed to ensure that all their agencies charge rates within the caps,” he said.

Barts Health NHS Trust

Firms given ultimatum amid clash over agency pay cap

Michael Pantlin

The workforce director of Barts Health NHS Trust, the largest provider in London, said agencies blaming nurses for refusing to work at the lower rates were being “erroneous and unfair”.

Michael Pantlin said: “The cap on agency charge rates has the potential to help the NHS to provide high quality care within the resources available.

“Since its introduction last year many agencies have helped us secure the right skills at a more reasonable cost, through reduced charges for temporary staff, alongside our own efforts to increase membership of our in-house staff bank,” he said.

“However, some agencies have not been willing to work with us to achieve this, including three of the largest suppliers in London,” said Mr Pantlin.

He added: “Their reluctance to accept the caps is surprising, given that other agencies are quite willing to revise their charges, and the suggestion that this is driven by the agency workers themselves would appear to be both erroneous and unfair.”


Readers' comments (2)

  • I'm saddened at the thickness and pure stupidity of NHS Improvement. The agencies have become the last ethical barrier before the NHS truly falls. This agenda doesn't even present about ethical capped agencies it presents as control and command of trusts having to make do with the staff it has. It in trujuryth is counter intuitive but more permanent and high turn over will occur. When the agencies go more wards will be closed and staff won't return they will go else where. It is a wanton destruction of the NHS by government. We need to get behind the agencies. It must frustrate NHS Improvment that there are those of us exposing people to their toxic truth.

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  • Well said !! The reality is that even agency nurses working full time agency struggle to manage to have any quality of life in this overpriced country. MPS are on 70k annually with 3 months holiday or more !!
    As a full time agency worker I struggle to take 2 weeks off without pay.
    Time to leave I think !!

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