Tributes have been paid across the health sector following the death of the NHS doctor who campaigned for better patient experience through the “Hello my name is…” initiative.
It was revealed over the weekend that Dr Kate Granger, who was diagnosed with incurable cancer in 2011, had died “peacefully and surrounded by loved ones” at St Gemma’s Hospice in Leeds.
“The whole campaign focuses on something so simple but so vital”
Her husband Chris Pointon announced her death on Saturday via the social media site Twitter, where her campaign had gained so much traction via the tag #HellomyNameis.
Dr Granger’s campaign centred on encouraging healthcare workers to introduce themselves, following her own experiences as a patient in 2013 when she was admitted to hospital and noticed that many staff did not say who they were before delivering care.
It subsequently won the backing of more than 400,000 doctors, nurses and support workers across 90 NHS organisations, and has now spread to other countries.
Her campaign won support at the highest levels of nursing and the NHS, and led directly to the creation of Kate Granger Compassionate Care Awards.
The awards, which will be presented for the third time in September, are given to outstanding individuals, organisations and teams who put compassion at the heart of their care provision.
In addition, just before she died Dr Granger successfully reached a target to raise £250,000 for the Yorkshire Cancer Centre.
Danny Mortimer, chief executive of the NHS Employers organisation, said: “We are all deeply saddened at the passing of Dr Kate Granger.
“She had humility, compassion and warmth in equal measure and will be greatly missed,” he said. “Our thoughts are with Chris and her family at this difficult time.
“Kate was a truly remarkable and inspirational individual who openly shared her daily battles with cancer, providing a source of strength and inspiration to countless people,” he added.
Mr Mortimer described the “Hello my name is…” campaign as a “profound legacy” that had made a “huge difference to patients”.
Dr Natalie Silvey, national medical director’s fellow at NHS England, described Dr Granger as an “inspiration”.
“The whole campaign focuses on something so simple but so vital – making sure that everyone – as a minimum – introduces himself or herself before each and every care interaction,” she said in a blog.
She added: “It was a valuable reminder to staff to go back to basics, building trust and reaffirming a vital human connection with patients as people.”