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Video to help staff deal with patient safety concerns

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The workforce body Health Education England has released a video aimed at helping nurses and other staff deal with concerns raised about care.

Responding to Concerns is described by HEE as a new educational film that aims to improve patient safety.

“Used as a training tool, this new film will give staff the confidence to act effectively”

Wendy Reid

Developed with input from patient safety experts, the film aims to equip staff with the knowledge, skills and confidence to adequately and safely respond to patient safety concerns, said HEE.

It covers three scenarios – an experienced community nurse not washing her hands, a near miss in an operating theatre and poor communication between services.

Reflecting the varied nature of patient safety concerns, the film provides broad learning points that can be applied to a range of scenarios, according to HEE.

Themes include dealing with personal conflict, preventing bullying, the importance of good communication and realistic timeframes.

Professor Wendy Reid, medical director at Health Education England, said: “Responding to raised concerns is often complex and can be professionally, managerially and emotionally challenging for those involved.

“Used as a training tool, this new film will give staff the confidence to act effectively, which will have a positive impact on both staff and patient safety,” she added.

It is the sequel to the popular Raising Concerns film, which aimed highlight the importance of raising concerns and to build confidence amongst staff on how to do so.

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