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NHS direct asks nurses to rate its effectiveness

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Nurses are to take part in clinical focus groups to analyse whether NHS Direct is responding appropriately to callers.

The 12-week study by the National Institute for Clinical Excellence (NICE) will ask clinicians to review anonymised case studies based on call handlers’ responses to the top ten reasons for calling NHS Direct.

The Government requires NHS Direct to deal with at least 60 per cent of calls without referral and to refer less than 20 per cent to an urgent pathway.

Helen Young, NHS Direct’s clinical director, said the study aimed to ensure that these targets were ‘clinically safe and appropriate for the patient.’

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