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NHS Direct publishes record figures

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NHS Direct has claimed it has achieved its best-ever performance in relation to access, quality and finance.

Figures for the 2007/08 year published in its latest annual report and accounts show 93% of calls were answered within 60 seconds and 98% of most urgent calls received a nurse assessment within 20 minutes.

Figures showed it received more than a third less complaints than in the previous year (551 in 07/08 compared to 981 in 06/07), and recorded over three times as many compliments as complaints (1800 in 07/08 compared to 938 in 06/07).

The adverse incident rate also fell from 0.29 in 06/07 to 0.18 per 10,000 in 07/08.

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