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NHS Direct: the early years

VOL: 98, ISSUE: 19, PAGE NO: 39Sandra Nolan, BA, RGN, is education and professional development coordinator, NHS Direct North West CoastIn January the Audit Commission acknowledged that NHS Direct has relieved other patient services in the NHS (National Audit Office, 2002). This marked a sea change for the service, which was conceived by the Conservative Party, delivered by the Labour government and has been contentious from the outset.

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