A former Birmingham critical care nurse says he will encourage frontline staff to introduce their own ideas for improving care in his new role at Heart of England NHS Foundation Trust.
Pete Gordon will begin work as director of improvement at the trust later this month. His role will involve looking at opportunities to help staff make care improvements, with the ultimate aim of improving patient experience and outcomes.
“I believe in an approach that actively encourages staff to try rapid improvements”
Mr Gordon, who joined the NHS in 1987 as a student nurse, said: “It’s really important for managers and leaders to spend time with frontline teams to understand and help them resolve the problems they often experience day in, day out.
“In my experience, improvement is usually too slow which leads to staff losing interest,” he said.
“I believe in an approach that actively encourages staff to try rapid improvements, see if they work and if they do, implement the improvements further and sustain them. If they don’t work, don’t give up, try again.”
Mr Gordon added: “For me, when I look at any problem in healthcare, I think to myself, ‘is this good enough for my family? If the answer is no, then I think we need to do the right things to ensure it is.”
Prior to joining the trust, Mr Gordon was part of the Emergency Care Intensive Support Team, a national post that focused on improving experience for urgent and emergency patients across England.
Heart of England provides general and specialist hospital care across Heartlands Hospital, Solihull Hospital and Good Hope Hospital. It employs more than 10,000 members of staff.