Gill Hicks, who was treated at Guy’s and St Thomas’ Hospital NHS Foundation Trust, broke down in tears as she thanked the nurses in the hospital’s ICU and at Luke Ward, a vascular unit where she recovered.
In an emotional address to the Chief Nursing Officer for England’s Summit in London, Ms Hicks said: ‘For me to articulate my experience is impossible. All I can do is show you with every step I take that the NHS is a success. I will remain forever grateful to them.
‘I thought I was special because of the circumstances I was admitted to hospital, I thought I was being treated differently. But then I realised I was not…and that hurt!’
However, her husband Joe Kerr said that the outstanding care Ms Hicks received was in spite of the limitations of the ageing hospital building.
‘Then thing that let them down was the physical environment. The care was light years ahead of the physical environment of the hospital itself.’
Emma Allcott, who was the sister in charge of Luke Ward at the time, said ward sisters must be allowed to get on with their jobs to achieve success.
‘In the current climate, there is much expectation to go meetings,' she said. 'Patients and staff must come first…ward sisters must be on the wards.’