Senior managers in large public-sector organisations are failing to win the trust of nurses and other staff, a new study has found.
One in three workers claim they have little or no trust in senior managers, while the figure is most prominent in large organisations, according to a survey of 5,600 workers by the Institute of Leadership & Management (ILM).
Ability and integrity were listed as the two most important factors for chief executives, while line managers fared best when they showed fairness, integrity and understanding.
Senior managers in national government and the media earned the highest levels of trust, while those in local and national government and the media had the least amount of trust.
“Trust is crucial to the performance of an organisation, and a cornerstone of good leadership. Teams are more effective in a trusting environment, and people work better and harder if they trust their leaders,” said ILM’s chief executive Penny de Valk.