Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

One in three nurses do not trust senior managers

  • 8 Comments

Senior managers in large public-sector organisations are failing to win the trust of nurses and other staff, a new study has found.

One in three workers claim they have little or no trust in senior managers, while the figure is most prominent in large organisations, according to a survey of 5,600 workers by the Institute of Leadership & Management (ILM).

Ability and integrity were listed as the two most important factors for chief executives, while line managers fared best when they showed fairness, integrity and understanding.

Senior managers in national government and the media earned the highest levels of trust, while those in local and national government and the media had the least amount of trust.

“Trust is crucial to the performance of an organisation, and a cornerstone of good leadership. Teams are more effective in a trusting environment, and people work better and harder if they trust their leaders,” said ILM’s chief executive Penny de Valk.

  • 8 Comments

Readers' comments (8)

  • I would say this figure applied to all levels of management within the NHS not just senior ones; nurses tend not to trust managers at all as they only seem to appear when something has gone wrong and are invariably looking for a scapegoat to blame!

    Unsuitable or offensive? Report this comment

  • hi, I agree with the previous opinion that these scenario is not only occur to the senior managers but happening at all levels of management. Yes, trust can improve the achievement of an organization. In my opinion, self improvement by increasing our knowledges and confidence can attract the trust from others.

    Unsuitable or offensive? Report this comment

  • I would agree with the first comment. It would appear that managers employ the American system of Employer 1st, patient 2nd and staff falling into 3rd position. Trusting your managers should be an integral part of nursing. Maybe this should be a wake up call and perhaps it will provide yet another matrix. Managers need to be taught how to manage and understand what life is like working on the wards, my belief is that they are too distanced from the reality of modern day nursing. Things can only get better, they surely cannot get any worse! Fingers crossed.

    Unsuitable or offensive? Report this comment

  • My experience within the NHS has taught me not to trust ANY manager contrary to my previous 20 years with other organizations. I am very saddened by the bullying culture within the NHS (nursing) and disregard for staff and patient safety by managers. The rule is CYA!!

    Unsuitable or offensive? Report this comment

  • i must say I have to agree with the above statements. untik recently I was lucky enough to have a super manager,one who cared,who you could turn to in the event of a problem occuring, sadly we now have a new manager who looks only at facts and figures- are we making a profit suddenly appears to be our number one target instead of the safe and friendly environment which it used to be. i have worked for many organisations over my time as a nurse and this has got to be my worst experience ever..we are in nursing... a caring profession or are we????

    Unsuitable or offensive? Report this comment

  • I must say that I agree with all the comments above. I beleive because of the pressures placed upon the the NHS supremos ie the Boards of trusts throughout the country, this creates a domino effect that ultimately leads to the ordinary nurses who lets face it run the theatres ,wards and departments being persecuted. This pressure if not being handled by the heads of these departments leads to them not being able to have a care about the hard working individuals who have worked in the NHS for years. The heads of departments then form cluiques that seem to alienate them from their staff. For example if you are genuinly ill and unfit for work in my department phoning in sick is made extremely difficult and a trauma in itself . Individuals would rather risk their health further by going into work ill than have to face the torment from the bleep holder. This is another example of not being able to trust your senior manger to have a bit of common sense and care for the individuals they are supposed to manange.The words bullying and harrassment come into the mind at this point. There is another side to the NHS that the public do not often beleive to exist that side being a very uncaring one .

    Unsuitable or offensive? Report this comment

  • I must stand up for 'managers', there are some excellent ones about who treated everybody with the same courtesy regardless of whether a domestic or a doctor.
    Trouble is its easy to tar everybody with the same bedpan!

    Unsuitable or offensive? Report this comment

  • problem with managers is that many of them have risen like scum to the top after years of job experience and long service but have not necessasrily undergone exhaustive management and leadship training or learnt adequate people skills and behavioural and organisational psychology. It is a well known fact that many people in positions of leadership have narcisstic personalities and know how to lick the boots of their superiors and shove those in their way out of the way as they climb the proverbial career ladder. they are usually very strong, manipulative and bullying personalities, have little interest in thôse they consider 'beneath' them in the hierarchy, who they use to show off their airs and position of power, etc. They may put on an act and ooze with superficial charm to mask their own insecurities otherwise they would sink down to the bottom and are often surrounded by a little group of friends and colleagues and treat the rest with distain and cannot be relied upon to provide any support or get you out of trouble.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.