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Clinical Governance - Improving the Quality of Healthcare for Patients and Service Users

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Title: Clinical Governance Improving the Quality of Healthcare for Patients and Service Users

Authors: Mary Gottwald and Gail E Lansdown

Publisher: Open University Press

Reviewer: Dr Jo Wilson, Governance, Risk, Quality and Integrated Care Facilitator

What was it like?

This textbook explores Clinical Governance from many aspects from the interception, the application and utilisation into clinical practice and includes recent high profile incidents such as Maidstone and Tunbridge Wells and Mid Staffordshire NHS Trusts. The book has eight chapters, which discuss the context of Clinical Governance (Chapter 1); the key quality issues of incidence, mortality and morbidity and impact on patients (Chapter 2); exploring quality failings using tools to manage quality and analyse poor care quality (Chapter 3); using change management to develop clinical governance strategies (Chapter 4); implementing the strategies through education and training (Chapter 5); supporting clinical governance through evidence based practice (Chapter 6); utilising risks and complaints to implement clinical governance (Chapter 7); and utilising audit to evaluate quality of care and the implications for clinical practice (Chapter 8). There are clinical governance themes running through the book with practical use of tools and processes that can be used in different setting to improve the quality of patient/client care and safety.  

What were the highlights? 

The highlight of the book is the practical application, which should support practitioners and service users to understand, apply and see improvements in quality of care. The book highlights that Clinical Governance is every bodies’ responsibility and outlines different ways, tools and techniques for implementation.

Strengths & weaknesses:

The key strength of this book is the application of the knowledge and the guidance of readers to participate in Clinical Governance.  Each Chapter outlines its contents, introduction and learning objectives. Towards the end of each chapter is a Key Point Summary, Implications for practice, end-of-chapter questions (with suggested answers in the Appendix) and References.  There are also some resources with web links for further reading and worked examples in usage of tools. One weakness is the flow linking the chapters to clearly demonstrate the practical application of Clinical Governance with examples of quality improvements and service users experiences.

Who should read it?

Health and social care professionals, students, service users, academics working in the healthcare field.

Clinical Governance Improving the Quality of Healthcare for Patients and Service Users


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