’Any professional who is in contact with people as a part of their role will benefit from this book. ’
Title: Communication Skills in Health & Social Care - 3rd Edition
Author: Bernard Moss
Reviewer: Julie Tracey, practice education facilitator, Northern Ireland
What was it like?
This book captures the complexity of the communication skills required when you are working with people in the health and social care field. The book adopts a dictionary style format and is therefore easy to navigate around and information is accessible. The reader is provided with a foundation and introduction into the various principles, which may affect and influence us when we are communicating. It is extremely beneficial that communication is presented to the reader in the widest sense. Emotional Intelligence is one of the topics in this book that we may not first consider when starting to read a book on communication skills; however emotional intelligence can impact greatly on our interactions with others. The reader is presented with the numerous principles and is then challenged to reflect, learn and therefore develop their communication skills. Despite social work being a central theme in this book, the reference to being a “people worker” opens and invites readers from all disciplines to engage in the content.
What were the highlights?
A highlight of this book is the realistic and honest view that communication is multi-faceted and can be challenging. Throughout this book you are encouraged to reflect on previous experiences and encouraged to learn from this. The activities facilitate and promote learning through self-reflection, discussion with a supportive peer and through group work. There is a realistic approach in the ”final thought”, which recognises challenges and offers advice for the many challenging situations faced when working with people.
Strengths & Weaknesses:
A strength of this book is the ”related concept” element. Although this book adopts the dictionary approach it is clear that none of the principles of communication sit in isolation. The book is primarily aimed at social workers and there are many references to the Professional Capabilities Framework. However, this particular framework may not be applicable to all social workers in the UK.
Who should read it?
Any professional who is in contact with people as a part of their role will benefit from this book. From the novice to the competent practitioner this book will both develop and provoke our perception and delivery of our communication when working with people.
communication skills in health and social care 3rd ed