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Critical Conversations in Healthcare

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Title: Critical Conversations in Healthcare

Author: Cheri Clancy

Publisher: Sigma Theta Tau International

Reviewer: Jade Day, student nurse at Anglia Ruskin

What was it like?

Written in the first person from a personal point of view, the author shares her knowledge and experience of how to communicate effectively with patients and other professionals alike. Due to its first person narrative this is extremely easy to read as it’s if the author is having a chat with you.

What were the highlights? 

It covers a lot regarding communication including body language, emotional intelligence, patient and interprofessional communication, among others. It has a lot of acronyms included meant to help you remember the steps to follow in situations described. It also includes blue coloured sections containing scripts showing examples of how to use these acronyms.

Strengths and weaknesses:

I like the first person style as it makes it easy to read and the scripts are great with examples, however there are quite a lot of acronyms included so it’s unlikely you will be able to make use of them all effectively. It would be better to pick an area and concentrate on just one or two.

Who should read it:

Any healthcare professional who is looking to learn or brush up on important communication techniques or ideas on how to deal with more difficult conversations. Any healthcare student would also find this helpful.


Critical Conversations in Healthcare

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