’This practical book will be of benefit anyone working in health and social care’
Title: How to communicate effectively in health and social care. A practical guide for the caring professions.
Author: Moi Ali
Publisher: Pavillion Publishing
Reviewer: Jennie Walker, Divisional Lead Nurse for Research and Innovation, Nottingham University Hospitals NHS Trust/ Principal Lecturer, Nottingham Trent University
What was it like?
This book offers easily accessible and user-friendly text that addresses communicating with patients, family members and colleagues as well as offering helpful insights into the use of social media. Key topics include verbal, non-verbal and written communication styles as well as unintentional communication and environmental factors, which can impact upon therapeutic interactions. The author effectively integrates helpful references with pragmatic advice and personal experience to illustrate key points throughout the text. Engaging examples are provided at appropriate intervals within the handbook to highlight excellent practice as well as illustrating the common barriers and hindering factors that may impede effective communication.
What are the highlights?
This book offers clear insight in to the factors, which can affect the quality of communication and challenges the reader to evaluate their own communication styles. The text offers useful advice with lists of ‘dos and don’ts’ and helpful strategies and phrases that may help improve dialogue when dealing with difficult situations.
Strengths and weaknesses
The strengths of the book include the clear application to health and social care settings as well as the wealth of real life examples, opportunity for personal reflection and check lists to enable the practitioner to implement what they have learned.
Who should read it
This practical book will be of benefit anyone working in health and social care. It offers a useful guide for both undergraduate and post-graduate learners who have an interest in communication and who want to improve the quality of their health and social care interactions.
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