There’s a lot of talk about involving patients in designing aspects of healthcare – from research studies to service improvements.
But achieving this can be far from straightforward, particularly in acute care; their views can be gathered through evaluations, but how do you involve them in long-term service design projects without overburdening them?
Our innovation this week: ’Designing services in partnership with patients’ reports on experience-based co-design, a method developed by the Point of Care Foundation to capture patients’ experiences in a way that can be used to improve the services they receive.
Interviews with patients are filmed, then distilled into a short video that captures the key issues affecting their experiences. These short but powerful videos give staff insight into patients’ views, enabling them to ensure any service developments genuinely improve patient care and experiences.
The approach also involves patients and staff working together to design and make improvements to their services, rather than simply taking patients’ views but giving them no influence over the changes made.