Not long ago, the patient experience was given little consideration at organisational level.
While health professionals would ensure their patients had the best experience possible, they received little support from employers or government.
Today, everyone involved in healthcare, from ministers to frontline staff, are expected to make the patient experience a key priority. While it may be shocking that it took the NHS about 70 years to get around to this, it is good to see the subject high up on the agenda.
But patient experience can do far more than measure the quality of healthcare providers’ performance. It can be used to inform and improve care. Our new seven-part series on using patient narratives as subjects for reflection illustrates how nurses can use the patient experience to improve their practice, and as part of their revalidation activities.