The RCN has commended undercover investigators for exposing ‘shocking practices’ in domiciliary care services.
The Panorama television programme, screened on the 9 April, claimed to expose ‘a world of chaos and alleged neglect in the care of the elderly’.
Its undercover investigators found carers on minimum wages – often with very little training – who were ‘frequently frustrated by poor management as they try to provide decent care’.
RCN general secretary Peter Carter said: ‘Panorama should be commended for bringing the shocking practices that are taking place in the care of some older people at home to the public’s attention.
‘It is deeply concerning to see just how little training some staff are offered,’ he added. ‘It is vital that all care staff receive the right training and support and that there is appropriate regulation in place to ensure this happens.’
Martin Green, chief executive of the English Community Care Association, said: ‘This report identifies a number of failings within the system and it is important that we get to the underlying causes of why the system has failed to deliver the highest quality care to vulnerable people.
‘We urge the government to come together with service providers to put aside the issue of private versus public provision and to begin a dialogue which understands that building high quality community services requires resources and all our energies devoted to high quality outcomes for service users,’ he added.