Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Patient experience as important as clinical outcomes in NHS Next Stage Review

  • Comment
Nurses should view patient experience as being as important as clinical outcomes in the NHS Next Stage Review, according to the Department of Health.

NHS staff should ensure that the three key elements of the review – patient experience, clinical effectiveness and patient safety – are given equal status in improving services, said Richard Gleave, director of patient experience at the DH.

‘There is often a tendency to focus on clinical effectiveness and safety because these are the areas people feel more comfortable talking about,’ he said at a patient experience conference at Homerton University Hospital in London.

‘But patient experience is a crucial and critical dimension of quality and we need to make sure that all three parts are equally robust,’ he said.

DH guidance on improving patient experience is due to be issued in April. Last week, it published guidance for collecting patient feedback on the success of NHS operations, via Patient Reported Outcome Measures (PROMs).

PROMs are to be introduced for all hip replacements, knee replacements, groin hernia and varicose vein operations from April.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.

Related Jobs