‘There have to be consequences for non-compliance,’ she said. ‘People don’t always follow policies and procedures and there are issues around harm caused to patients by staff not doing things right.
‘Compliance gives assurance that what you think is happening is actually happening and trusts need to track this information and use it wisely,’ she added. ‘There is accountability at every level and staff need to understand what is expected of them and what the objectives are.’
She added that trusts could not assume a level of competency and that systems must be in place to continually assess staff. ‘You have to have systems in place to assess staff competencies – if you cannot measure, you cannot move on,’ she said.