I don't understand the level of outrage in either the article or the comments. 2.3% doesn't seem to me like an extravagent pay rise. Nor do the actual salaries quoted seem excessive. I'm an NHS nurse at band 5 and I'm certainly unhappy about our non-existant pay rise, as well as the increase in NMC membership fees (for which I do not blame the aforementioned salary increase), but I don't think that criticising NMC employees is the answer.
Also I have no idea what the '4-letter word beginning with l' is. Care to enlighten me Basketpress?
The term 'Patients' is not appropriate for all care settings as it implies that the person is unwell. In learning disability services (where the study is focused) and mental health services (where I train) many teams exist to support or enable people who are not unwell. We use the term 'clients' to refer to such individuals. We thus use the term 'service user' to embody all those who use services within the trust, be they patients in acute settings or clients in recovery or enablement settings.
We have 'acute' and 'recovery' directorates in my trust and the inpatient (which is hospital-based), home treatment and crisis resolution teams (which are community-based) are therefore 'acute'.