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RacheyB

Recent activity

Comments (2)

  • Comment on: It's 'okay' to apologise to patients with valid complaints, says RCN

    RacheyB's comment 13 November, 2014 7:29 pm

    While I'm a student nurse and may therefore be speaking from lack of experience, I'm surprised that this isn't just a normal way of responding to complaints - I apologised today (as a natural reaction) to a school on behalf of an inpatient ward that they weren't more involved in discharge planning and felt this was completely appropriate - to the apparent disapproval of some staff members. Do we really need to be told it's 'okay' to apologise when a complaint is valid? Surely this is common sense?

  • Comment on: It's 'okay' to apologise to patients with valid complaints, says RCN

    RacheyB's comment 13 November, 2014 6:20 pm

    While I'm a student nurse and may therefore be speaking from lack of experience, I'm surprised that this isn't just a normal way of responding to complaints - I apologised today (as a natural reaction) to a school on behalf of an inpatient ward that they weren't more involved in discharge planning and felt this was completely appropriate - to the apparent disapproval of some staff members. Do we really need to be told it's 'okay' to apologise when a complaint is valid? Surely this is common sense?