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Headline

NHS trusts to use 'mystery shoppers' to check on quality

Comment

I have to say that when my late mother was in hospital I thought that much of her care was suboptimal. As a nurse for 30 years I was truly shocked. I'm a neonatal nurse so have no recent experience of life on a general ward. I appreciate that the NHS is understaffed and under resourced but some of the poorest standards were around basic things such as attitudes, communication and general demeanour of staff - which cost nothing. At the time I wanted to invite the chief nurse of my trust to visit as a mystery visitor to see exactly what was happening on the wards. I don't mean to be a 'snitch' but there are definately some things around our profession that can be improved.

Posted date

14 July, 2009

Posted time

10:49 am

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