Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.
By submitting your information you agree to our Privacy and Cookie Policy.

Report comment to moderator

Required fields.


NHS trusts to use 'mystery shoppers' to check on quality


I have to say that when my late mother was in hospital I thought that much of her care was suboptimal. As a nurse for 30 years I was truly shocked. I'm a neonatal nurse so have no recent experience of life on a general ward. I appreciate that the NHS is understaffed and under resourced but some of the poorest standards were around basic things such as attitudes, communication and general demeanour of staff - which cost nothing. At the time I wanted to invite the chief nurse of my trust to visit as a mystery visitor to see exactly what was happening on the wards. I don't mean to be a 'snitch' but there are definately some things around our profession that can be improved.

Posted date

14 July, 2009

Posted time

10:49 am