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NHS trusts to use 'mystery shoppers' to check on quality


i totally agree with the above comment my mother and late husband were treated terribly by nursing and medical staff alike not to mention the senior staff who closed ranks when a complaint was made its time to be open and honest "some hope" we keep saying we need more staff well it can work both ways if this is recognised by these people maybe they will also look at infection control issues i lost count of the times i saw nurses and doctors NOT wash their hands when going between patients i welcom with open arms any thing tha can improve patient care im a nurse and have patients come out of hospital in to my care every week many of them say they never want to go back in to hospital because they were so badly treated this makes me ashamed and very sad so i say bring it on, any thing that will improve standards of care for patients has to be for the good

Posted date

12 February, 2010

Posted time

2:39 pm