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Government facing NHS Direct backlash


I think NHSD in some respects do a very good job and other respects it needs improving, and I can say this with the experience of having actually worked for them. The way it was set up was very specific and rigid so the inherent risks of remote assessment were/are not designed to be addressed in a particularly refined way, despite feedback from the staff. The 111 service will be even less so, and is intended that way as well. The popularity of NHSD as a resource for the public has in a lot of ways been its downfall, as it hasn't been able to respond to that apporopriately, which is a shame. There are a lot of well qualified, skilled and caring staff who are not able to respond to callers in the way they would choose. Interestingly I see the GP's are now vying for control of the new service. So that would make them commissioners, providers and budget holders overall for a vast section of healthcare. Are they to be Lords of the Universe next?

Posted date

3 September, 2010

Posted time

5:47 pm