Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.
By submitting your information you agree to our Privacy and Cookie Policy.

Report comment to moderator

Required fields.


'Why did the chicken cross the road? To escape the cannibal'


I agree Mark, emotional input is entirely in keeping with the principle of service. I a business and product orientated economy unseen essentials such as emotional labour or kindness are at best hard to fathom and less easy to measure and make a profit from. How do measure the worth or a kind but economically unnecessary kind word to someone in distress? How do you challenge this in a manager who is 'time is money and waiting time targets' orientated?

Posted date

13 July, 2011

Posted time

6:29 pm