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Headline

'Why did the chicken cross the road? To escape the cannibal'

Comment

I agree Mark, emotional input is entirely in keeping with the principle of service. I a business and product orientated economy unseen essentials such as emotional labour or kindness are at best hard to fathom and less easy to measure and make a profit from. How do measure the worth or a kind but economically unnecessary kind word to someone in distress? How do you challenge this in a manager who is 'time is money and waiting time targets' orientated?

Posted date

13 July, 2011

Posted time

6:29 pm

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