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'Take a stand against violent behaviour in A&E'


I do absolutely agree with this new plan to redesign a lot of A&E departments and creating an environment that is helpful to patients and relatives, but I think it is only part of the solution. It must also be coupled with an absolute adherence to the zero tolerance policy, I have worked in places where the policy was for all intent and purpose ignored by staff and it was horrendous. There is NEVER an excuse for violence or abuse toward staff, it really is as simple as that. WE are trying our best to help, but THEY have to play their part too. Yes improvements can be made to the departments etc, and perhaps we can communicate more, but the public need to realise what a highly stressful and hectic envioronment the department is for staff too. Dealing with unrealistic expectations, violence and abuse, stressful life and death decisions, and all with far too few staff and too many patients, is it any wonder that some things do not work perfectly? The public need to realise that too.

Posted date

23 November, 2011

Posted time

11:25 am