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Headline

Stafford Hospital HCA 'called patient an 'animal'

Comment

Don't think they normally do, and doesn't appear to have done so at the time when the trust dealt with it. But in light of Francis report, about HCA training/regulation, NMC has to be seen to do something. I'd assume it would scupper any chances of her being registered here as a midwife. Not enough information, is it a one off?, why left in charge?, was it systemic? The patient was '80% aggressive', was this because of the kidney stones, the medical treatment, his normal attitude or abuse received/dished out. Poor patient was probably in agony + distressed. Would we snap as staff or a patient, when pushed over the edge, due to drip drip effects of poor conditions, treatment, morale and not listened to. It's pretty tough even with training to remain calm, collected + professional. But training + support is sadly lacking for staff to cope properly. There should be zero tolerance of any abuse to patients AND staff. There should be mechanisms (including environmental) in place to help prevent, reduce + de-escalate conflict situations, and afterwards appropriate redress, training and support.

Posted date

13 February, 2013

Posted time

6:19 pm

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