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Over 15,000 patients experience 'avoidable harm' per month


As the retirement age for NHS staff is increasing, it is highly likely that unless we sort the systems out that we treat patients within staff will simply forget things. To have people up to 68 years old responsible for life critical, care and treatment with memory problems and visual acuity, both of which deteriorate with age. This government is likely to be looked on in the same way that Beeching is for the railways, a few economists who delude themselves that they have saved the NHS. The majority of sane users of services, believing they oversaw the end of the NHS (certainly as we know it). It is short sighted and the scaling back of experienced staff is not the way to achieve excellence and efficiency. We are seeing that with 111 already despite call centre care being a proven model with NHS Direct. The major difference as far as I can see is the numbers and experience of staff being employed. Healthcare is too important to be just dealt with a call centre script and inadequate staff numbers for the demand. Call response time etc should be as quick as 999, as some callers need help to know who to call. 30 mins plus for an urgent care requirement is not good enough. 3 rings direct to a person who can direct you to the right place, which may be telephone advice from another person but this should not be hours later.

Posted date

9 May, 2013

Posted time

7:19 pm