Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.
By submitting your information you agree to our Privacy and Cookie Policy.

Report comment to moderator

Required fields.


'Staff don’t need another stick to be beaten with'


In private industry, if a company does not listen to and provide what the customer wants, they go out of business. Customer surveys are a fact of business. The NHS should also always listen to their customers, and respond. Is the inward-looking culture too concerned with the effects on staff, instead of hearing the views of the people for who the NHS is intended ie. the patient Patients, and their views, are important - they are the customer!!

Posted date

6 September, 2013

Posted time

1:02 pm