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'Staff don’t need another stick to be beaten with'


there has to be a middle ground where everybody has a voice, staff and patients. If it is the latest vogue to call them 'customers' or whatever, the principle remains the same. We want to know that whilst that patient, customer, human being was in our care they felt cared for and weren't just passive recipients of care who were uninvolved in the process. After all we are there for the patients they are not there for us. Because hospitals are so huge, each department speciality should take responsibility for their feedback and this should not be sought by the nurse providing the care but someone other who also has an investment in that department e.g., the ward manager. The survey should be kept brief and simple so everyone can understand the questions being asked, because we need to walk before we can run. It seems as usual something has been rushed through without giving it much thought and does not properly reflect the amount of good care that is being provided. Departments that are providing excellent care should be highlighted and other departments that are not meeting standards can be compared to those that are and the question that should come out of that should be 'why not?'. Is it due to low staffing, culture, etc., and then once you have established the problem work towards a solution. Everything gets so terribly complicated by the bureaucracy of the NHS which is probably one of its biggest problems. As someone at work recently said we should use the KISS approach. Keep it simple stupid.

Posted date

7 September, 2013

Posted time

9:57 am