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Headline

Urgent overhaul of NHS complaints handling needed, says major review

Comment

'Patients should have a pen and paper by their bedside in order to raise concerns or give feedback on their care, according to an independent report on the way the NHS handles complaints. Making a raft of recommendations, the report called for a “revolution” in the way in which the NHS handles complaints and said action was needed within 12 months.' Definitely - I'm with this 100%. The LCP Review team also called for folders at bedsides which relatives could make entries in. Unless EVERYONE can contemporaneously record events, it gets very difficult subsequently to sort out who did/said what and when !

Posted date

28 October, 2013

Posted time

3:04 pm

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