Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Report this comment to a moderator

Please fill in the form below if you think a comment is unsuitable. Your comments will be sent to our moderator for review.
By submitting your information you agree to our Privacy and Cookie Policy.

Report comment to moderator

Required fields.


Urgent overhaul of NHS complaints handling needed, says major review


'Patients should have a pen and paper by their bedside in order to raise concerns or give feedback on their care, according to an independent report on the way the NHS handles complaints. Making a raft of recommendations, the report called for a “revolution” in the way in which the NHS handles complaints and said action was needed within 12 months.' Definitely - I'm with this 100%. The LCP Review team also called for folders at bedsides which relatives could make entries in. Unless EVERYONE can contemporaneously record events, it gets very difficult subsequently to sort out who did/said what and when !

Posted date

28 October, 2013

Posted time

3:04 pm