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Urgent overhaul of NHS complaints handling needed, says major review


I want my patients to complain, if it is genuine. I would also like my colleagues to complain. If enough people complain then the causes will become very obvious and not so easy for management to ignore. But let's ensure that the bedside pen and paper are not used simply for silly moaning. Today I had to deal with an irate father whose otherwise healthy 22 year old son was discharged last friday after some minor day surgery on his knee. He left the ward safe on crutches and with all relevant advice and analgesia. His father and mother (with whom he lives) decided to go ahead with a planned weekend away, so his girlfriend stayed with him over the weekend. The father's complaint? "Where the f*** was the home help?!!! His girlfriend had to make him his meals. What the f*** kind of people are you to leave him like that?" I suspect he reads the Dail Fail.

Posted date

29 October, 2013

Posted time

5:28 pm