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Urgent overhaul of NHS complaints handling needed, says major review


nurses seem to be considered as some kind of servants who can and will do absolutely everything for everybody and act as the nearest and biggest target when things go wrong, and their professional boundaries have become blurred. positive and negative criticism and feedback which can be used constructively is excellent. seeking and collecting feedback every minute of the day is how we navigate our way through our natural environment and what we humans do in order to survive. however, this seems more successful if we can keep to objectivity and take on board what is helpful to us rather than giving or accepting subjective and unnecessary criticism which arises out of anger or unchecked emotions and designed to hit out and wound another (something we all need to learn throughout our childhood). As well as keeping a check on ourselves we need to develop strong filters for our own protection and be self reflective and have a good knowledge of our own strengths and weakness and having confidence in what we do well and where we can improve all helps and applies to all of our relationships no matter how brief or profound and lasting as well as our practical skills.

Posted date

30 October, 2013

Posted time

7:49 am