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Comment: 'Gather feedback to build up your evidence for revalidation'


Having to ask patients and relatives for feedback is demeaning not only for the nurse, but also the patient. Think about it: you nurse a patient over a period of days, weeks or months, you build a rapport not just with them but their relatives and any regular visitors. You are nice to them and treat them as an individual and with respect, because you're a nurse and that's what you do. The patient trusts you as does their relatives. Then, just as the patient is about to be discharged, you approach them and ask them for a reference to use as evidence in order to meet the requirements of the revalidation. In that instant, you've broken the nurse-patient bond that you spent time building. The patient and their relative instantly think that all of the care and attention you've given them has been driven by an an ulterior motive; they now question everything you've previously said and done. The patient feels duped and you can understand why. Is that really what we want? Feedback from patients is fine if they send in a thank you card of their own volition, but rarely is it addressed to one nurse in particularly, more often the ward team as a whole.

Posted date

31 January, 2014

Posted time

2:54 pm